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Phone or tablet keeps disconnecting from the robot

If your phone or tablet keeps disconnecting from the AX-1, disable Wi-Fi Assist and any active VPN. These are the two most common causes of repeated disconnections when using Kilter Remote.

1. Disable Wi-Fi Assist

Your phone may be automatically switching away from the AX-1's Wi-Fi network because it detects that it has no internet access. This is a built-in feature designed to keep you connected to the internet, but it interferes with Kilter Remote, which communicates with the robot locally over Wi-Fi rather than through the internet.

  • iPhone/iPad: Go to Settings → Cellular → scroll to the bottom → turn off Wi-Fi Assist
  • Android: The setting goes by different names depending on the manufacturer, look for Wi-Fi Assist, Smart Network Switch, or Switch to mobile data automatically in your Wi-Fi or network settings

2. Disable VPN

If a VPN is active on your phone, it can interfere with the local Wi-Fi connection to the robot. Disable any active VPN before using Kilter Remote.

Still disconnecting?

Contact Kilter support at support.kiltersystems.com.