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I'm unable to connect to my AX-1 in Kilter Remote, what should I do?

Work through the steps below in order.

Step 1: Check your Kilter Farm setup

Before you can connect in Kilter Remote, the AX-1 must be registered to your organisation in Kilter Farm. If this hasn't been done yet:

  • Create an organisation in Kilter Farm
  • Add your AX-1 as equipment under that organisation

Look at this guide if you need step by step assistance.
Once this is set up, your AX-1 will appear in Kilter Remote. Select it and press Connect.

Step 2: Check that the AX-1 is powered on

The robot must be on for a connection to be possible. Make sure the AX-1 is fully started before attempting to connect (detailed guide here).

Step 3: Check your phone's Wi-Fi

Kilter Remote connects to the AX-1 over Wi-Fi. Make sure:

  • Wi-Fi is enabled on your phone or tablet
  • Your phone is connected to the AX-1's network

Step 4 : Disable Wi-Fi Assist

Some phones automatically switch away from Wi-Fi networks that have limited internet access, which is exactly how the AX-1's network appears. This can prevent or interrupt the connection.

  • On Apple devices: turn off Wi-Fi Assist (Settings → Cellular → Wi-Fi Assist)
  • On Android devices: the setting may be called Wi-Fi Assist, Smart Network Switch, or similar, check your network or Wi-Fi settings

Step 5: Disable VPN

If a VPN is active on your phone, disable it before using Kilter Remote.

Still not connecting?

Contact Kilter support at support@kiltersystems.com

If the connection drops repeatedly during use rather than failing at startup, see Phone or tablet keeps disconnecting from the robot.